Fully managed IT support for Norwich businesses.

We deliberately take on just one new client a month. That way we can really get to know your business, migrate everything across to us properly, and deliver exceptional service from day one — not a rushed handover. Because of that, onboarding slots are booked in advance: we’re currently taking bookings for next month, so it’s best to get in touch early to secure your place.

Included — properly, and on purpose. Endpoint protection, email filtering, MFA, patching, backup, security training and dark-web monitoring are all part of the same flat fee. We don’t sell “Bronze / Silver / Gold” tiers.

We do it this way because security isn’t an optional extra — it’s part of running IT properly. The moment it becomes a paid add-on, someone has to choose not to buy it, and the gaps that creates are exactly what attackers walk through. A managed setup is only as strong as its weakest point: unmanaged laptops, mailboxes without filtering, or staff who’ve never had a minute of training undo everything else you’re paying for.

Plenty of providers quote a low headline price for “support” and then sell the protection back to you piece by piece — or simply leave it out and let you carry the risk without realising it. We think that’s backwards. Building security in by default means every client is protected to the same standard from day one, there’s nothing to forget to buy, and you’re never one declined upgrade away from a breach.

Our internal targets are deliberately tough — respond within 30 minutes and resolve the same day — and in practice we beat them comfortably. Last quarter we averaged just 4 mins to respond and 13 mins to resolve, with 100% of tickets handled inside SLA. For the record, the formal SLA on a standard P4 ticket is 4 hours to respond and 2 working days to resolve — but with our track record, you’ll almost certainly never see those limits.

We start with a standard 12-month agreement — long enough for us both to get a proper feel for each other. After that, most clients move to a 24- or 36-month term, which locks in their pricing and protects them from increases as we add new software to their stack. We never raise your price mid-term for additional, complementary services we bring in. And if you’d rather not commit to a longer term once the first year is up, that’s fine — you can stay on a monthly rolling basis — however, this is more expensive in the longer term.

We price IT support the way it should be priced: one all-inclusive fee per user, per month. The whole stack — support, security, backup and strategy — is built into that single number, rather than sold back to you as a string of add-ons. Plenty of providers sell you “IT support” and then charge separately for the things that actually keep you running and protected — backup, security and the rest — usually packaged up as Bronze, Silver and Gold plans. With us, it’s all in.

Yes — a small minimum monthly commitment. It’s what protects the thing that makes our service so fast: a client-to-technician ratio of just 5:1, against an industry norm closer to 35:1. Fewer clients per engineer means someone who actually knows your setup picks up quickly, every time — and a sensible minimum is what keeps that ratio sustainable rather than stretching our team thin. Tell us your team size on a quick call and we’ll be straight with you about whether we’re the right fit.

Yes. Onboarding a new client properly takes a significant amount of work — documenting and auditing your environment, implementing our tooling, liaising with your team and current provider, and usually improving your setup and remediating security issues along the way. This is covered by a one-off, fixed onboarding fee, agreed upfront.

Our fully managed package covers far more than most providers bundle in — but a few things naturally sit outside it. Where they do, we agree and fix the price with you upfront, so you’re never caught out by an unexpected bill:

• Microsoft 365 licences
• Projects — new hardware, office moves, migrations and infrastructure
• Certifications — Cyber Essentials and Cyber Essentials Plus
• Emergency out-of-hours support

We’re based just south of the city at Suite GF5, Roxburgh House, Rosebery Business Park, Poringland, Norwich, NR14 7XP. That puts us minutes from Norwich itself and well placed to reach businesses right across Norfolk and into Suffolk. Most support is delivered remotely — it’s usually the fastest way to get you working again — but when a visit makes sense we’re close enough to be with you quickly.

It comes down to whether you have IT people of your own. Fully managed is the right fit for most businesses without an in-house IT team — we look after everything, end to end. Co-managed works when you already have someone (or a small team) internally and want us alongside them: we take on the heavy lifting — security, monitoring, patching, projects and the tickets they never get to — while they stay focused on the day-to-day. Emergency out-of-hours cover is only available to fully managed clients, not co-managed. If you’re not sure which you need, tell us how your IT is run today and we’ll give you the honest answer, even if that’s “keep what you’ve got”.

We’re a remote-first team, so wherever possible we fix things remotely first — it’s almost always the quickest way to get you back up and running, with no waiting for someone to travel. When something genuinely needs hands on-site, we come to you: routine visits are booked in at a time that suits, and for genuine emergencies, being based just outside Norwich means we can be there quickly.

Our standard support hours are Monday to Friday, 8:30am to 5:30pm — that’s when day-to-day tickets are picked up. Your systems are never left unattended, though: a 24/7 Security Operations Centre (SOC) watches over them around the clock, with monitoring, patching, backups and security running non-stop. If something flags out of hours, the SOC takes action on your behalf to keep you safe — so plenty of issues are caught and dealt with before you’d ever notice them.