privacy notice

This notice explains how SNAP IT LIMITED (“Snap IT”, “we”, “us”) collects, uses and protects the personal information you give us, and the rights you have over that information. We are committed to handling your data lawfully, transparently and securely, in line with the UK GDPR and the Data Protection Act 2018.

Who we are

SNAP IT LIMITED is the data controller for the personal information described in this notice. Our registered office is:

Suite GF5, Roxburgh House, Rosebery Business Park, Poringland, Norwich, Norfolk, NR14 7XP
Email: dpo@snap-it.co.uk

The information we collect

Depending on how you interact with us, we may collect:

• Contact details — your name, business name, email address, phone number and the contents of any message you send us via our website forms, by email or by phone.
• Client and service information — information needed to deliver and support our services, including details of your systems, accounts, users and configurations.
• Billing information — the details we need to invoice you and take payment.
• Website and usage data — technical information such as your IP address, browser type and how you use our website, collected through cookies and similar technologies (see our Cookie Policy).

We may supplement the information you provide with information we obtain from our dealings with you, or which we receive from other organisations, where it is lawful to do so.

How and why we use your information

We use your personal information to:

• respond to your enquiries and provide the information, quotes or services you ask for;
• set up, deliver, support and manage the services we provide to you;
• process payments and manage our account with you;
• keep our own systems and services secure;
• meet our legal and regulatory obligations; and
• where you have agreed, send you occasional updates we think will be useful to your business.

Our lawful bases

We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, this will be one or more of the following:

• Contract — where processing is necessary to provide the services you have engaged us for, or to take steps at your request before entering into a contract.
• Legitimate interests — to run, protect and improve our business, where this is not overridden by your rights.
• Legal obligation — where we must process data to comply with the law.
• Consent — for example, for certain marketing communications or non-essential cookies. You can withdraw consent at any time.

Who we share it with

We do not sell your personal information. We may share it with trusted third parties who help us run our business and deliver our services — such as software and infrastructure providers, payment processors and professional advisers. Where we do, we only share what is necessary, and we require those parties to keep it confidential and secure. We may also disclose information where we are required to do so by law.

International transfers

Some of the providers we use may process data outside the UK. Where that happens, we take steps to ensure your information receives an equivalent level of protection, for example through appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

We keep personal information only for as long as we need it for the purposes set out above, including to meet any legal, accounting or reporting requirements. When we no longer need it, we securely delete or anonymise it.

How we keep it safe

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. We restrict access to those who need it to do their job, and we require them to keep it confidential.

Your rights

Under data protection law, you have rights over your personal information, including the right to:

• access a copy of the information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• object to, or ask us to restrict, certain processing;
• ask us to transfer your information to another provider; and
• withdraw consent where we rely on it.

To exercise any of these rights, contact us at dpo@snap-it.co.uk. We will respond within the timeframes the law allows.

Cookies

Our website uses a small number of cookies and similar technologies. You can read more, and manage your preferences, in our Cookie Policy.

Complaints

We would always prefer to resolve any concern directly, so please get in touch first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.

Changes to this notice

We may update this notice from time to time. Any changes will be posted on this page with a revised “last updated” date.